Privacy Policy

Elite Concierge Global SAS is committed to protecting the privacy of its members and visitors. This Privacy Policy describes how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR — EU 2016/679).

1. Data Controller

Elite Concierge Global SAS
12 Avenue Montaigne, 75008 Paris, France
Email: dpo@eliteconcierge.global
Tel: +33 (0)1 00 00 00 00

Data Protection Officer (DPO):
dpo@eliteconcierge.global

2. Data We Collect

Identification Data

·Full name
·Email address
·Phone number
·Postal address

Navigation Data

·IP address (anonymized after 13 months)
·Cookie data (see Cookie Policy)
·Pages visited, session duration
·Browser and operating system

Commercial Data

·History of services ordered
·Preferences and special requests
·Payment data (transmitted to our PCI-DSS compliant payment provider — we do not store card numbers)

3. Legal Bases for Processing

Service executionContract performance (Art. 6.1.b GDPR)

Client relationship managementContract performance (Art. 6.1.b GDPR)

Legal & accounting obligationsLegal obligation (Art. 6.1.c GDPR)

Marketing communicationsConsent / Legitimate interest (Art. 6.1.a & 6.1.f GDPR)

Analytics & site improvementLegitimate interest (Art. 6.1.f GDPR)

Cookies & trackersConsent (Art. 6.1.a GDPR)

4. Data Retention Periods

Active client dataDuration of relationship + 5 years (statute of limitations)

Prospect data3 years from last contact

Accounting records & invoices10 years (legal obligation)

Connection logs12 months

Analytics cookiesMaximum 13 months

Cookie consent records6 months

5. Your GDPR Rights

Right of access

Obtain a copy of your data (Art. 15)

Right to rectification

Correct inaccurate data (Art. 16)

Right to erasure

'Right to be forgotten' under conditions (Art. 17)

Right to restriction

Restrict a processing operation (Art. 18)

Right to portability

Receive your data in a structured format (Art. 20)

Right to object

Object to processing based on legitimate interest (Art. 21)

Right to withdraw consent

At any time, without retroactive effect (Art. 7)

Right to lodge a complaint

With the CNIL (France) or your local supervisory authority

To exercise your rights, contact our DPO: dpo@eliteconcierge.global with a copy of your ID. We will respond within one month (extendable by 2 months for complex requests).

6. International Transfers

Your data is never sold to third parties. Transfers outside the EU (e.g., to Vercel Inc. in the United States) are covered by appropriate safeguards (EU Standard Contractual Clauses or adequacy decisions).

7. Supervisory Authority

If you believe that the processing of your data infringes your rights, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr, or with the data protection authority in your country of residence.

Last updated: May 18, 2026 — Version 1.0

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